Airtel
Undue deduction of call charges

I, Arindam Haldar, am using an Airtel pre-paid number 9903361200 for the last 6 months in a 2 month old Nokia N-72 mobile. Last 7-10 days i have noticed that Airtel is charging me for a minute extra almost every time i am making a call. Suppose a call is recorded in my mobile for 4 minutes 50 seconds, Airtel is recording it 5 minutes and charging me for 6 minutes call time. I have got my mobile from Nokia priority dealer, who says that my mobile is working absolutely fine and the time shown by it is perfect. I have tried to call the customer care but could not reach it as there does not seem to be any customer care cell. I have sent complaint messages to customer care number 121, but only i have been getting an automated reply that "We have received your query and will get back to you within 24 hours." But to my total dismay, i havent received any response to my complaints from Airtel. I had opted for Airtel thinking that it is a great product but to my utter dismay i have discovered that I amd losing my hard earned money for no fault of mine. I have lost Rs. 300 (approx) in this ordeal and also with mental agony and fear of losing my hard earned money for no fault of mine. Please help me in this regard.

Regards,

Arindam Halda

Company: Airtel
Country: India

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