Airtel
Worst Service and Worst Process followed

One of Worst hit Customer :-(

I had 4 Postpaid connections on my name and I had an internet connection. All from Airtel.

Now that I had shift from the current residence to other.

Before shifing, I had requested Airtel to shift my Broadband to the new address. Customer Care executive commited 3 working for the entire process. After 3 days, when I called up to know the status, they told me that it would confirmed in 2 days time.

After 2 days, they told me that it is not feasible for 1 week. I told them, I can wait for 1 more week.

Finally after 3 days, They called me and told that it is not feasible. In total, I had to wait nearly 10 days to get to know that I wont get a Broadband connectivity.

If that is not feasible, why did the Customer Care commited for shifting within 3 working days. This is my 1st complaint.

Now my second complaint is on the process followed by them.

I wanted to change the billing address for 4 post paid connections I have in my name. When I called the customer care, they confirmed me that a HR letter from my employer would do.

When i visited the nearest airtel showroom to change the address with a letter from my HR in my company letter pad, They told me to get a GOVT authorised Address proof.

They are not willing to accept a recognised company's letter.

The truth is that, when i took these connections, I gave a HR Letter, ID Proof. They sweetly accepted it. When they can accept it while taking a new connection, whey can't they do the same for address change.

This is completely ridiculous and there is no point in following such a process. I wanted to register a complaint against them as i had undergone mental tension due to this.

1 final thing i would say... AIRTEL IS GOING FROM GOOD TO BAD.WORSE TO WORSER AND AM AFRAID, SOON IT WILL BE THE WORST ONE.

- An Airtel Custome

Company: Airtel
Country: India

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