Airtel
Poor customer support

I have an Airtel prepaid no.9840610189 (SIM no.89914 00000 06015 6278 4) was taken in Chennai on 9th November and the same was activated on same day, which worked up to 22nd December till 11 O’clock. After that there is no tower in my mobile. Then I approached customer relation centre (Laser Valley Telecom) at T.Nagar in Chennai on 22nd November around 6PM, where I have submitted my documents initially and explained the issue to Mr. Ram (mobile no.9840455444), Mr. Pandian/Miss. Kamakshi (Mobile no.9840009899). They have verified their dispatch list and found that they have submitted my documents to Main office at Chennai on 23rd November.

After that on 26th December I have approached Mr. Nithin (mobile no.9789995635) at Head office at Santhome in Chennai and explained the issue. He took two days time and told me to refer their colleague Mr. Ganesh (mobile no.9789998869). I referred Mr. Ganesh over phone, he took days and finally he told me refer one more his colleague Mr. Karthic (mobile no.9840082193). Mr. Karthic has took three days and told me refer customer relation centre at T.nagar where I have submitted my documents.

Again I came back on 2nd January to customer relation centre (Laser Valley Telecom) at T.Nagar and discussed the issue with Miss.kamakshi. She ask me to give one day time. Then again I went customer relation centre (Laser Valley Telecom) at T.Nagar on 3rd January and discussed the issue with Miss.kamakshi.

Nobody is even trying to me helping me out or responding positively…. Every time I am even a period of time committed…

Finally I kept my SIM card in front of Miss. Kamakshi and came out side.

Company: Airtel
Country: India

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