Airtel
NEWS ALERTS SUBSCRIPTION WITHOUT REQUEST

I am using Airtel Prepaid since 4 yrs. in KOLKATA & my mobile number is 9831357348.

On 16th october i received a sms from the number 64611007 at 9.23am that "Thanks for using (subnews, TextBasedServices) subscription service on Airtel SMS. You've been charged Re7". It was done without my any request and they deducted Rs.7 from my main a/c balance, then after that i received a sms from 58888 at 10.25am that i wud receive few news alerts free of charge and again Rs.7 was deducted from my main a/c balance. Then just after that i received a sms from 58888 "Thank you for subscribing to NEWS pack. You would be charged Rs.7 weekly. To deactivate sms UNSUB NEWS to 58888". Then i send UNSUB NEWS TO 58888 and again i was charged Rs.3 for that. Then its on 25th oct in the morning i saw i have received a sms from 54321 at 12.27 midnight that "Thanks for using (subnews, TextBasedServices) subscription service on Airtel SMS. You've been charged Re7". Again they did it without my any request and Rs.7 was deducted from my main a/c balance. I called up on 121 which is the Airtel Custumer Care number and placed my complaint there and they agreed to refund Rs.7 into my main a/c balance and i received Rs.7 back in my a/c. But they are not returning the Rs.17 that was charged on 16th oct.

PLEASE TAKE LEGAL ACTIONS AGAINST ALL NETWORK SERVICE PROVIDER COMPANIES WHO ARE DOING THESE TYPES OF CHEATINGS WITHOUT CONSENT OF THEIR CUSTOMERS

Company: Airtel
Country: India

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