Airtel
Unnecessary Deduction of balance

My name is Sarabjeet Singh and my cell No is 9967270557 with a Prepaid

Airtel connection.

On 17th Sept eve, i recd an SMS stating that i have been subscribed for

Hello Tunes and Rs 30/- has been deducted from my balance.

I imme called up at your Callcentre and informed them that i have not

requested for any Hello tunes activation and kindly deactivate it and

refund the amt back to my account and a complaint was registered. I was

assured that the money will be refunded back in 24 hrs.

Next day again i called up to inform them that the specified time has

crossed and the amt is yet to be refunded, then i was told that there is

some problem with the system due to which all refunds will take additional

24 hrs

On sunday morning at 10:15am again i called up to check on the refund. At

this time your executives told me that the refind cannot be processed as

the request was made by me for activation. I have been clearly

stating right from day one that i have neither made any request nor recd

any automated call from airtel for such requests.

I have spoken with kamal, . the escalation desk officer but he is not

willing to listen

Further this interaction was not classified as a complaint when i had

specifically mentioned that this is a complaint. Also your team was not

willing to share the case reference no and only after repeated calls i have

managed to get the same.

I have been associated with Airtel for couple of years now and never faced

any problem this is the first time when this issue has come up and there is

no one to resolve my query. I am writing this mail with a keen expectation

of receiving a positive reply from your end

Awaiting refund of the amount at the earliest

Inspite of 8 reminders and following up for last one month, i am yet to receive a resolution

Company: Airtel
Country: India

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