Airtel
Discrimination in service provided

On dated 5th of January I have received a message from Airtel Info that my all locals calls are only @1Rs./minut. Subsequently I have inquired from 12131 they also confirm me that now my all locals calls are @1Rs./minut. But when I have made a call to our friend who is a local number I am charged @Rs.2.25/minuts by your company. When I enquired today i.e. on 22.01.2008 from 121 (customer care) Mr. Vipul, Executive of your company stated that I am using an another scheme which 37 recharge which reduce my STD call rates. Hence, the scheme provided by Airtel i.e. all local call @1 Rs/minute has been deactivated as I cannot avail two or both the schemes at a time.

Now I state that when I scheme is provided by your company to all the customers using bundle handset officers without charging any money/rent I am also eligible for the above scheme even after using the deferent scheme because for another scheme I have paid Rs.37 extra inspite of all other customers.

I also state that if your company has prescribed any such terms & condition/restriction as discussed above is not fair with me and these types of terms & condition makes you services discriminatory and arbitrary.

Company: Airtel
Country: India

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