Airtel
Billing issue and NO CUSTOMER SERVICE

Hi

I have been using an airtel number 9972888566 for over a year and a half. From the start Ihave been facing billing issues. In August I bought an iPhoen from the airttel store and was promised 1 year free GPRS. From September I left to UK and was back in Jan. I received a bill of 6000 on my return.

I also realsied that the GPRS was being charged every month. After numerous complaints and various service request numbers I received from Airtel I had reached my saturation point when i spoke to the Appealing office adn Nodal officer. NO ONE WERE OF ANY HELP

I then asked for them to send me all my bills from august and I was told they had record of only the last 3 months bills

I went to an airtels store on bannerghatta road bangalore and was told the floor manager was sleeping as she was unwell. The next day she was busy and the third day the same

I as a scared customer for consequences of non payment of bill paid my bills until April. Post that I asked them to cancel my connection and stopped using the number. I still kept getting calls for non payment of bill

After a point everyone I called from that number started getting calls "we have a courier and this was the secondry number given" or they will call from some credit card company etc.

As a customer who had issues I spoke to everyone possible. I have all the service request number and emails I have sent but I have no reply. I only get an auto response message that someone will call me by bla bla day and some time

I not only beleive no one helped me resolve this but also that the customer service word should be removed from Airtels objectives or marketting stratergy because they DO NOT PROVIDE ANY SERVICE AND THEY QUITE DO NOT CARE ABOUT THEIR CUSTOMERS

I beleive for all the inconvenience caused adn the time I have wasted on one phoen bill Airtel should compensate me rather than me having to pay the bill

After all the measured taken I hope this will help me resolve this issue

Regards

Sudha

Company: Airtel
Country: India

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