Airtel
Unfair Procedure of the Company

Respected Sir/Madam,

I had bought a friends plan card in 2007 with a no. 9970040905. I like its sevices because most of my loved onces are using airtel services so it would help me to talk to them as much as i want in low cost. However on 7th November an unknown person by mistake recharged my number with value voucher of 64 which cancelled my friends benifits. I made a complaint to the customer care twice. The complaint no. is 21114354474.

It is vey unfair because my sevices are cancelled without my knowledge. Company should have given me some warning message whether to accept or decline decline such new change to my sevices. It is quite possible that all such friend services could be cancelled without the knowledge of the customer.

I had bought this card so that i could talk to my loved ones in low cost. Now the purpose is defeated by the wrong procedure of such a huge company.

I would like to request you to give me fair justice on this issue. One should not be penalize without ones fault.

Thanks,

George D'souza

Company: Airtel
Country: India

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