Airtel
Service

I Jeet Soni is using your Airtel Connection Since Last 8 years. My no. is 9831413063.

I m attached with a corporate house as Chief Administrator. After joining in this organisation we had taken a 27 nos of airtel connection.

Infact in my family we all are airtel users.

Initially i was really satisfied with your service but its the worsts service you people are providing to your loyal customers.

Your Customer Care Service is turning into a garbage area.

Executives doesn t know how to speak to there customers.

They don t have any etiquette s and manners. They just take call to reduce the call pressure. not to resolve the problem of your customers.

I have recorded few interactions with your executives you itself check it.

I have recharged my phone with a recharge denomination of Rs.94- on 10th Nov at an around 10:30 PM.

And according to this recharge denomination i should get 100MB free GPRS from 8AM to 11:59PM and 2GB free GPRS from 12 Midnight to 7:59 Am.

I did got the service but only 100 MB not 2 GB.

i made Several complains in ur Customer Care Department but all in vain. No body was able to rectify my problem.

The complain nos are

3111209904300- Given by Mr. Arindam

1113306161- Given by Mr. Manna Roy

CGPSC3111709091300- Given by Miss Moumita

3111778007600- Given By Mr. Amit Chauhan

And with it whenever i try to access for my PAID SERVICE I am being charged for it and the balance is getting deducted from my main account.

Approximate more than Rs. 100 - has been deducted for accessing my PAID SERVICE.

I am now churning into a different mobile service. I had enough of your excuses. Half of your customer Care Executives doesn t want to help your customers and they talk to your customers in a very arrogant way. you will get all your prove with the attachments i m sending to you.

Jeet Soni

Company: Airtel
Country: India

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