Airtel
Airtel - ECS

Hi,

I had Airtel Mobile connection for past 7 years..For past 7 years my payment has been getting debited from my Credit Card... Recently..from Jul'09, Airter startedcalling me saying they could not debit the amount from my credit card and asking me to visit their shop. When I started enquiring in one of my calls with their Representative., .I understood that they have messed up with my account details and some other credit card number is updated against my name and obviosuly my credit card bank holder cannot pay on that wrong CC number.

The height of frustration is when they started telling me that I am not paying the Bill amount ins spite of their problem; And after based on my conversation and complaint they took the complaint saying that I have changed my credit card number :(..after which I have requested them to Disconnect the connect immediately..but they kept the connection hold saying I did not pay the amount for last three months ..I have asked them to debit from my Credit Card as they did past several years...

Has anyone faced the same issue? Is there any use in going to consumer court? Pl let me know..

thanks,

Murali

Company: Airtel
Country: India

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