Airtel
Inappropriate Service and Poor Customer Care

I brought an Airtel Postpaid connection from Airtel Relationship Centre in Chakala, Andheri (East). For the first two weeks i was having problems about srevices.

After many customer complaints and visiting Airtel Relationship Centres, my complain was resolved.

After a month i got my first Airtel bill and i paid the same on the very same day by cheque. i got a sms a few days later that my bill has been delivered. Althought i didnt understand what that sms meant. i cheaked with my bank and found that my cheque has been debited from my account.

Now, its nearly a month from my first bill and today when i tried to call my friend, i hear a voice message saying that outgoing facility is not available on my number. On calling customer care, i have to go through a series of recorded messages and finally when i get to talk the customer service representative my call gets finally hanged up.

i dont know why customer service is so pathetic in Airtel. I have been a customer of Airtel for past two years, always to have been in trouble with the service. Now i cant call the customer care with my cell and if i am trying with my landline, same thing happens, when the calls transferes to the customer care executive, my call drops.

i really dont know what to do and i am really getting frustated. i am thinking of changing my network to some other service which gives better service and has atlest some concern for its customers.

Company: Airtel
Country: India

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