Airtel
Wrong deduction as well as lots of mental harrasment

From this mail i would like to drag your kind attention towards my grievances :

1) I sent two mails on 21.01.2008 at 52567 for the "Mobile Office" settings, after confirming from the Airtel Customer Care executive that the number is a toll free number.

2) Rs. 6.00 (Rs. 3.00 for each) has been deducted immediately for the messages.

3) I brought this under notice of the customer care department on 22.01.2008 (as their records are updates after 24 hours).

4) After 22.01. i have been continuously following up my complaint. I called many times and talked to different executives and team leaders and they always asked time and assured the resolution within the time.

5) When i called again, after the end of time which they them self demanded, I found that my case has not resolved yet and the new Team Leader say sorry about the previous Team Leader about his false commitments. He said " Sir, chodo na ab, usse hua nain, aap mujhe aik chance do".

My grievance is that the treatment as explained in point number 5 has been repeated at least 7 to 8 times by seniors as well as Juniors and now i don't see any hope from their side.

I am feeling cheated monetarily as well as mentally again and again.

I can produce call recordings in support of all the above information, if required. Employees of AirTel have also accepted the mistake in the recordings.

My details are :

Name - Pravesh Rawat

Mobile No - 9760447532 (AIRTEL)

Complaint forwarded to Airtel Customer Care as of now :

Complaint No Date Team Leader

17060550 26.01.2008 Mr. Ravi Kumar (GPRS Tech Support)

17100604 28.01.2008 Mr. Harminder (GPRS Tech Support)

Please confirm the departments/ NGO's who can take care of any consumer grievance.

Reders are welcomed to join the community " Consumer Empowerment " to come together.

Company: Airtel
Country: India

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