Airtel
PrePaid to PostPaid journey

Dear AirTel,

Customer Service In-charge,

I am holding Airtel no.9960#######. It was a pre-paid connection till one of the telemktg agents Merry (9970398336) approached me via cool call, and gathered advance deposit and document during 21-22 Feb against the SIMs card. The activation time delay was not mentioned at all.

The activation request then processed by Mr. Sanjay (9970398336) and since 28th Feb till now (6 days so far) the no. is NOT activated.

Neither of these two persons were answering my call on the day I am writing this!!

Interestingly I am no able to use any of pre-paid (old) card or post-paid (new) card.

I WAS UNABLE TO USE EITHER OF THE CARDS.

Also, here in Metro city I could not seek proper guidance from any of cust service nos.

Postpaid: 9890012345

Prepaid: 9890098900

The AirTel gallery @ FC Road, Pune was also unable to assist in helping customer like in my case, on the excuse telling that agencies are different.

The no of head office at Swargate just rings.

Thanks and regards/.

AA

Company: Airtel
Country: India

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