Airtel
International Roaming Dispute with Airtel

I am a Privileged Customer of Airtel and holding this number (9818598756) from past 5 years now. I have maintained a very good credit history with Airtel.

But this time I am having bad experience with Airtel. I was in Mauritius (International Roaming) from 28Feb08-06Mar08. As per Airtel, roaming rates for Mauritius is as shown below:

Outgoing: Rs 102 per min. (Including Surcharges I guess)

Incoming: Rs 31 per min. (As told to me by Airtel Cust Care and SMS ROAM MAURITIUS to 161).

When I returned back from Mauritius, I got a message to make the payment of unbilled amount Rs. 43000 and your credit limit is Rs 10500.

I have been following up with 121 and Airtel local office from past few days but no one is ready to provide me the statement and explanation on the bill amount Rs.43000.

After many follow-ups, I got to know that the bill amount for one day (29thFeb08) is Rs. 38000. When I asked Cust Care about this they told me that you made Satellite calls on 29th Feb08 as there was no network coverage that time and rates for that is Rs400 per minute or more. They themselves have no clear information on this 38000 amount. As per them I made only two calls that day.

I would like to inform that I made a normal call and if there is no network coverage then its Airtel Network fault if they changed that call to Satellite call without informing me about this. I never requested Airtel to activate any such thing for me.

Also if my credit limit is Rs10, 500, how can my bill amount reach upto Rs 43, 000.

I knew that I was on international roaming and very well aware if the normal call rates so I restricted my outgoing calls to maximum 2-3 and that too for 1-2 minutes each.

Now instead of sorting this issue out, I am getting calls from Airtel to make the Payment otherwise they will block my outgoing/incoming calls.

Your urgent help is required in this matter as I am not ready to pay Rs 38000 for two calls. This is the problem at Airtel end and it should be fixed by them.

Thanks in advance,

Manshoo Mehra

Cell: 9818598756

Company: Airtel
Country: India

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