Airtel
Irresponsible behavior of Airtel Customer Care Team

Dear Sir,

I am having a pre-paid connection (91 98 1827 3827) since 2002.

I normally do recharge every month though ICICI bank. This month also, on 19th March I have recharged my connection for Rs. 350/- (one month validity). The transaction id of the bank is 51417221. For some technical reason the connection is not yet re-charged though the amount has been debited from my account.

I have been following it up with your customer care since that day, but, every time I call, they give me an odd reason of being their server down. As a customer, I expect courtesy reply from your side so that I can atleast think that my problem is being solved.

This is not at all acceptable. The customer care team is incapable of handing customer grievances / query. And, moreover, many a times your people are not at all courteous.

May I please expect now to someone reply this or I would be forced to change the service provider.

Regards,

Sunaina Sharma

Company: Airtel
Country: India

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