Airtel
Mental Harassment

Hi,

I (Ashish Tripathi) took an airtel corporate connection (9971011906) which was activated

on 4th of Feb.

The outgoing call was barred on 10th of Feb for which i call airtel's

so called customer CARE center.

Some how i managed to speak to a CSR and i got the shock of my life

when i heard that there was 6000rs outstanding on my name. When i told

them that this no was hardly 1 week old and its credit limit was just

500 rs he told that this outstanding amount was for my old No.s

(9958093274, 9958093275). I was surprised as i had never used these

no's.

On enquiring more about it i got to know that these no's were

activated on my name when i was working for hcl comnet. This was

another surprise because i have never worked for hcl comnet and i can

prove that in court.

When i told all these things to a shift manager, (plz read

carefully... ) he advised me to go to gurgaon center of airtel and

prove that i never worked for hcl comnet (wow what an advise! can you

prove that you have never worked for microsoft hah...) moreover i live

in noida i dont have enough time to go to gurgaon and prove.

Now i have few querries for you and if possible for everyone in bharti telecom.

1) How were 2 no's activated on my name without proper

verification (since i have never worked for hcl comnet)

2) If it was activated how come i never recieved any bill for those no's.

3) If there was any outstanding amount against why wasnt i informed

about it. there should have been some sort of communication from

airtel's side.

4) How come the outstanding amount was transferred into my current

no's account without any prior notice or without my information or

consent.

5) I believe since you guys can activate any no on anyone's name so it

being a national security hazzard i would love to go to MEDIA (both

print and tele), TRAI and Consumer forum in the interest of national

security.

6) I feel i am lucky because if these no's would have been used by

terrorists or millitants for communication or terror activities i

would have been behind the bars by now and on this point i would like

to know who would have been held responsible for the mishap.

7) Last but not the least Is your customer care center worth it.

because i have had horrendous times with your call center. Have you

tried to call the customer care center and escalate any issue? try it

you will get the shock of your life.

If you want to escalate any issue then the first thing that the CSR

would do is that he would disconnect the call. And the stupid reasons

for not escalating would be that the CSR would not know who his

TL, MANAGER or supervisor is.

somehow if you manage to convince the CSR escalate then you will have

to wait on hold for unknown period of time and if you are patient

enough then your call will be either transferred to some other dept

which has nothing to do with your case OR if you have asked to speak

to a manager then it would be transferred to shift manager. I know its

an escalation desk but people there are not earning there salaries.

It was really very painfull experince for me to speak to your Call center.

Right now the no does not exist they barred my no. I have also file a police

complaint regarding this issue.

Can you do something in this case.

I am forced to give this advise: please change the name of your call

center as customer care center rather it should be CUSTOMER HARASSMENT

CENTER.

Waiting in anticipation

Ashish Tripathi

9910419343

Company: Airtel
Country: India

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