Airtel
Therating the Custome

Air Tell

Dear Mr. Dutt,

Thank you for contacting Airtel contact center.

With reference to your Service Request 14626429 dated 22/11/07 regarding confirmation on cheque payment of Rs.2300/-.

We would like to confirm that we are not in receipt of cheque payment mentioned above.

In view of the above, we request you to kindly provide the bank statement to enable us to initiate further action.

We request you to kindly scan the statement and send the same to email ID: caretouchkk@airtel.in or fax the statement to Fax# 9845500121/9845270777

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

We value your association with Airtel.

Warm Regards,

Fatima

Customer Support Services

Customer

have check in My bank there as of now the CH number which we have Gaven to Air Tel.

it is not come to Bank yet.

But I have lost many business be case of without information number got out of services.

I have called many time to Customer Cell.

when ever we are asking any thing to customer care they will use one setup ether send the SMS or they will post pone the task by saying some thing

Pls send me mail I want to Switch over the Services Provider to some else.

Air tel is costly services provider in country as of now . but earlier services is good .but now very poor services in any point technical and support Both

Send me final bill soft copy so I will pay it and close the account for ever

Thanks and regards

Durga Dutt

Dear Mr. Dutt,

Thank you for contacting Airtel.

We regret that you have decided to cancel your Airtel mobile number 9900403295.

Kindly quote Service Request number 14859308 in any future communication about this request.

We would revert to you by 14/12/07.

We would like to inform you that you have the option of choosing any of the below mentioned alternatives, for your mobile connection.

Migration

You also have the option of converting your Postpaid connection to a Prepaid one (Magic card). By doing this, you will be able to retain the same mobile number.

Transfer

The mobile connection can be transferred to any of your friend or relative in the city if you do not wish to retain the same in your name.

Safe Custody

The connection can be placed under Safe Custody, wherein you will be charged a nominal charge of Rs.99/- (plus 12.36% tax) per month. In such case, reactivation fee of Rs.250/- will not be charged at the time of reactivation. A connection can be kept under Safe Custody for a maximum period of 180 days. In case you wish to entail the safe custody option, the payment for the same will have to be sent along with a request for placing the connection under Safe Custody. Any pending payments against this mobile connection will also have to be cleared.

It would give us immense pleasure if you should reconsider your decision of canceling the above mobile connection.

Alternatively, you could view the status of your Service Request by dialing *121*15# (Toll Free) and press the call button, details will immediately appear on the screen and you could also dial 12115 (Toll Free) for the same.

Also, to know your outstanding amount you can send an SMS to 121 (Toll free) please find the details below for the same.

OT to 121 (Toll free)

Further, to know the current outstanding, you could dial *121*11# (Toll free) and press the call button, details will immediately appear on the screen.

Please find attached the Airtel Relationship Center details for your kind perusal.

Please be informed that the bill would be calculated till the date of cancellation.

Regards,

Yuvaraj

Customer Support Service

Airtel

If in your calender 24 Hour over you can reply

all wrong comunication from you side . i have sent below message on last

8th Dec but no reply

Customer

hi

I have check in My bank there as of now the CH number which we have Gaven

to Air Tel.

it is not come to Bank yet.

But I have lost many business be case of without information number got out

of services.

I have called many time to Customer Cell.

when ever we are asking any thing to customer care they will use one setup

ether send the SMS or they will post pone the task by saying some thing

Pls send me mail I want to Switch over the Services Provider to some else.

Air tel is costly services provider in country as of now . but earlier

services is good .but now very poor services in any point technical and

support? Both

Send me final bill soft copy so I will pay it and close the account for

ever

Thanks and regards

Durga Dutt

After all This they have sent a Legal Notice to us

Company: Airtel
Country: India

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