Airtel
Deficiency in service

Dear Sir,

This is AKHILESH KUMAR DIXIT, having mobile no -9871905218.

I am using Airtel for last 3 year, and I am very happy with your

service but now your it is not so.

Now what's the Matter that make me annoyed about your service?

On 2nd December my Mobile was lost.

After that I informed custmer care to stop my services from some

other number (which I don't know)

But your customer care didn't do that and reply me that they don't

have any authority. Then I file complain with Police and approach

Airtel showroom for new sim.

Between this period the person who find the Mobile activated some VAS

service on my number and make some calls also.

For this I asked your CC to tell me those numbers when I get my

duplicate sim or any other services by which my balanced was reduced.

But your CC didn't tell me.

After that I didn't take cognizance that my balance was deduted by Rs

15 every month. I received some messages from 543212 that enjoy VAS

pack in every five six days, for this I talk to your custmer care

that why I am receiving these messages, he told me that some time our

server send to our customers as default and you need not to vary for

it No money will be deducted for this (this talk is before I get to

know that my balance was deducted every month)

After this I talk to your CC on 2nd May (i think) he transferred my

call to his senior, Senior assurred me that your service will be

deactivated by 6th May afternoon. I said ok.

But still after this I am receiveng message from the same number to

enjoy your VAS pack. Again I talk to customer Care, he told me that

your service is deactivated know.

After it I get relaxed and didn't talk further on this matter.

But again today my balanced is deducted for the services, which was

told to me that it is deactivated by your customer care.

This is totally a deficeincy in service u/s 2 of Consumer Protection Act.

Now I want my money back for seven months i.e 15*7=105, which you deducted.

Because I took all precautionary measures, but it is your collegues

who didn't provide me full information.

Reply to this complain.

This is the complain which I forwarded to my service provider i.e AIRTEL

Please take cognizance of the same, and advice me what to do

Your faithfully

Akhilesh Kumar Dixit

Mob- 9871905218

Company: Airtel
Country: India

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