Airtel
Very Pathetic service for conversion from Prepaid to Post paid connection

I am a prepaid customer of Airtel. I wanted to conver to postpaid service. The executive from Airtel had called me so i agreed to convert to post paid service. Immediately on agreeing to convert to postpaid service, the executive was at my place within 1 hr. I had submitted all the required documents to him as required and paid the money. He gave me the Gold card and told me that the activation shall be done within 24 hrs. AFter 3 days, on calling him, they said that the verification shall be done. The verification has been done and now its almost 5 days that the card has not been activated. Totally its 10 days now since my application. On calling the customer service 98920 12345, they say that the number has not been registered with us till date for the postpaid connection and still the user is a prepaid customer. I need to visit the nearest gallery for the same. Being angry at the whole issue, the customer service executive is not giving the right information and also not passing the line to his senior as desired by him. The reply is pathetic and very bad. Such hopeless service from Airtel. We should take strict action towards them and sue them and they should pay for the excess days taken by them. Useless service, worst experience of life- second time.

Company: Airtel
Country: India

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