Airtel
No refund of prepaid amount on wrong re-fill

Dear Sir/Madam,

I Sarika Patil, had gone to recharge my Airtel prepaid number.By mistake when I gave the number for re-fill, there was error in one number i, e instead of refilling my number - 9987951226, i requested to refill - 9987651226. The shopowner also by mistake refilled for some other number i.e 9987651229.

Now the issue is the airtel team is not willing to refund this because the number on which the refill happened is a dead number - i.e 9987651229. I requested the helpling team to check if the transaction can be reverted and credited to my number or back to the shopowners number but they straightway refused to co-operated and said nothing can be done - only way to get back the money is to request the owner of 9987651229 to refill my number - The question is how can a dead number refill my number.

Need your help so that airtel team can revert back the transaction and credit Rs. 205 talktime to my number as I have already paid this amount to the shopowner.

Regards

Sarika Patil

Company: Airtel
Country: India
State: Maharashtra
City: Mumbai Suburban

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