Airtel
AMOUNT WRONGLY DEDUCTED TOWARDS NATIONAL SMS PACK

MY AIRTEL PREPAID MOBILE NO. IS 9871325608. ON 1ST JUNE, MY MOBILE WAS DAMAGED AND I COULD NOT PURCHASE A NEW MOBILE FOR 2.5 MONTHS. ON 01ST JUNE, MY PREPAID BALANCE WAS RS. 96.00. NOW I PURCHASED A NEW MOBILE ON 18-AUG AND SIM WAS AGAIN INSTALLED. WHEN I CHECKED MY BALANCE, IT WAS RS. 0.74. WHEN I DO NOT USE THE SIM (WHICH WAS IN MY POCKED FOR 2.5 MONTHS) HOW ANY AMOUNT CAN BE DEDUCTED WHEN IT IS A LIFE TIME FREE CONNECTION. ON 18TH JUNE, I CALLED TO AIRTEL CUSTOMER CARE TO KNOW WHY THIS AMOUNT HAS BEEN DEDUCTED. THEY INFORMED THAT ON MY MOBILE A NATIONAL SMS PACK IS ACTIVATED AND AIRTEL IS DEDUCTING RS. 2.20 DAILY WHICH I NEVER APPLIED. HOW YOU CAN DEDUCT ANY AMOUNT WITHOUT MY CONSENT. I NEVER APPLIED FOR ANY NATIONAL SMS PACK.

I WOULD REQUEST YOU TO PLEASE REFUND MY MONEY WHICH IS WRONLGY DEDUCTED BY YOU.

THIS PROBLEM IS BEING FACING BY ALMOST 10 EMPLOYEES OF OUR COMPANY. FEW NAMES ARE GIVEN BELOW WITH MOBILE NOS.:

AJAY KUMAR RATHORE-MOBILE NO. 9818014564 (RS. 17/- WAS DEDCUTED THIS MONTH WITHOUT HIS CONSENT).

S. BALACHANDRAN-MOBILE NO. 9871920073 (RS. 15/- WERE DEDUCTED FOR CONTINUOUSLY THREE MONTHS FOR VAS PACK 15 AND RS. 30/- DEDUCTED TOWARDS ISLAM SEVA. YOU ARE CHARGING 30/- FOR ISLAM SEVA FROM A BRAHMIN REDECULOUS)

BINOD KUMAR SHARMA-MOBILE NO. 9818134253 (RS. 30/- ARE BEING DEDUCTED CONTINUOUSLY FOR THE LAST SIX MONTHS MOREEVER CUSTOMER CARE EXECUTIVES ARE NOT EVEN PICKING UP HIS CALLS)

Company: Airtel
Country: India

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