Airtel
Prepaid Connection Barred & Money Lost

I got the Airtel PrePaid Number: 91-9871683167 through the Airtel's 3rd Party suppliers (Indirapuram, Ghaziabad) and as asked I had submitted 2 Photographs & Photo Identification Proof (of my native city).

The Number worked ok for atleast 1 month.

But to my surprise, suddenly Airtel Barred the Outgoing/Incoming Calls without Notification to me like... by Calling or by SMS for the Reason of Barring the Services. But it was showing the Airtel's Signal.

At that time, I was away from the City from where I bought the Connection.

So, when I came to City from where the Connection was purchased, I visited the Airtel's Relatioship Centre at Noida-Sec62 & I got the Response that they don't deal with this Prepaid's & I need to call at 51111 from the Phone which was lying there.

1) I called at 51111 & came to know that the Number has been Barred Permanently due to Wrong Verification & cannot be activated by any means...

2) When asked for my Money Balance which it was having...& he said the Money (Approx. 400/-)will also get Lost...

But, how they did the Verification??? As I came to know that Nobody came for the Verification to the Mentioned Photo ID's Address.

And, what about my Balance Money???

THIS IS STRICTLY NOT ACCEPTABLE.

Will appreciate your response & early resolution.

Also please provide me the Reference/Docket Number for further communication as the executive simply refused to provide the same.

Thanks & Regards,

Rajesh Dua

Company: Airtel
Country: India

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