Airtel
"Disconnection of Land line

Sir/Ma'am

This is regarding "disconnection" of the line 0161- 4645784.

I had made a call to Airtel to discontinue the line stated about along with the DSL connection on the same. The reason stated was that the owner i: e me had to move out of the city.

I migrated to Delhi from Ludhiana and so had to get the line disconnected. After umpteen number of inquiry calls from Airtel finally they decided that they will allow me to disconnect the line. I personally went to the billing office to settle the bills and was told that i will get the final bill after the procedure is over n the company wall send staff to uninstall the line.

It has been 2 months and the line is still working. The staff has very conveniently slapped a bill nearing rs. 500 on me that includes late fee charges for bills that are due (which i asked for and was denied).

Disconnect according to the dictionary means: to terminate a connection.

Airtel for some reason interprets disconnect as only terminating the DSL connection and not the land line. I have answered the question: "Ma'am why would u like to disconnect this line? " almost 8 odd times to 8 different people. The reason stated has always been the same "migration to Delhi." Till date the phone line has never been used. Still i am being charged for a line that has never been used by me to make phone calls.

I would like to ask for a waiver of the charges levied. I am will to pay the amount of usage charges that have been incurred till the 10th of July beyond which the line should have been dead and would appreciate if the line is "DISCONNECTED".

I would like some official to look into the matter.

Company: Airtel
Country: India

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