Airtel
Mobile Office

I've been with Airtel for the last 2 years or so. I use their mobile office service (498/month) to connect to the internet from my computer. However, i face connectivity issues almost every month and they call it "System Upgradation", hell with so much of upgradation in the block (if only it were true) we might as well get to use 3G by now, guess they term "repairing the crappy network" as "upgradation", maybe these guys need a dictionary. I'm facing connectivity issues again from the 28th of this month. Tried calling up 121, it says "connection error". tried *121#, says "you're not a pre-paid customer." Tried again the next day, and got thru to a rep. After hearing my explanation of the issue, he suggested i might have messed up with my phone and i'd have to format it. Going with him, i formatted the phone and lost every bit of personalization. However, the problem persisted. Called up cust.care again, this time, the rep says (in his strange accent, wonder if they ever learn english in school) "sir, i've checked the issue, and it would be fixed by the 2nd of next month at around 10:31am.., we are going thru another upgradation"...

Called up the GPRS help desk at 12150 after hearing this, the GPRS help desk rep informed that it wouldn't be taking more than 48 hours to fix this. To re-confirm, i called up customer care at 121 again, and this person again told me it would be fixed on the 2nd at 10:31am... Don't you idiots keep a log or something so that all your reps lie the same way??? it's 30th today, 48 hours up, GPRS is still "going thru upgradation".. Crappy idiotic thieves. Good that TRAI is allowing CDMA providers to use the GSM spectrum, even tata indicom is better than this. YOU GUYS AT AIRTEL, ALL OF YOU REALLY REALLY SUCK BIG TIME, live with that. Need my number? it's 9748120280. Mess with it as much as you want to, see you at the consumer's forum. BEST OF LUCK.

Company: Airtel
Country: India

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