Airtel
Mis guidance and false informations

HI, myself vibha. I have a complaint regarding airtell customer service. They do not have proper information and they misguide the customers. I got the sms regarding free sms (local) in Rs. 42. I recharged my phone. After doing several smses (local), i was shocked to see my bal. it was deducted. i called in cust. care. he said you might get the wrong sms. In this recharge pack you will get Airtel to Airtel 90 min free. For sms you have to recharge with Rs. 38. Now when i made a call to friend who's having airtell prepaid connection i checked my bal. it was Rs. 223/. After talking to her my bal. left Rs. 198/. that means no free calls. i again spoke to cust. care. they said there's no such pack is available in Rs. 42/-. I just wanted to know what the hell is this. Why airtell cust. care make fool out of customers. The india's largest telecom service having so bad infrastructure or they dont value their customer's time and money's value. If my problem is not going to solve within week, i am going to write to TRAI for the legal action against the company.

Company: Airtel
Country: India

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