Airtel
Security Deposit

Hi,

I had been using Airtel (karnatak circle) for the last five years.

But when i got tranfered to pune, I had teh worst nightmare.

Words cannot describe the ill-treatment rendered.

I wonder if a company can afford to deal with a customer like this. May be they though they already lost the customer as I was enquiring to close my bangalore connection and take up one in pune.

In 2003 i paid a security deposit if 1000/-. Untill the day of closure everyone confirmed that the money is intact. after the closure of the connection there was dead silence about the deposit amount. I waited for 2 months, then started a chain of emails with inconsistent explanations (proving the fact that they are cooking up stories)

finally when i wanted to escalate the matter to the Nodal office, one team manager of customer care call centre states that my deposit amout was adjusted with my bill in the year 2006...

This is absolute lie.

I wish consumers in India have an easier access leagal systems to get justice.

now again when i took up a new connection (foolishly i landed up with airtel) they asked a security deposit, which the agent promised to refund after 2 successful billing cycles.

now the customer care says that it will be adjusted with the final bill at the time of closure.

trust me, if i were to close teh connection few months from now, Airtel will not hesitate to sy that the deposit has be already adjusted with the 3rd mont bill and so on.

When will we see the a dawn with all these attrocities put to an end???

Company: Airtel
Country: India

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