Airtel
New sim not yet activated

I bought an Airtel SIM card on Saturday Sept. 13 and was told it would be activated on Monday. I have tried every day since then to activate it by calling 123 and always get the same reply: Check Operator Services. Today I called Customer Care and was told first told that it had been connected, which was not true, and second, that I had provided no identity - also not true, as I sent my passport photocopy and a photo of myself. If I had kno9wn Airtel was so inefficient, I would never have opted for this connection. I see that many other dissatisfied customers have sent a variety of complaints. If Airtel is unable to honour their commitments, could I please have my money back? I see no reason to make them a gift of Rs. 300. The SIM card I hold is Mobile No. 9760157843 - a totally useless number.

Company: Airtel
Country: India

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