Airtel
Collection Agent - A theif

Hi,

Yesterday, I asked Airtel customer care to send a collection agent to pick up the outstanding amount for my Airtel Landline.

As per the commitment the agent did turn up for bill payment, however while my mother was counting the cash the agent smartly picked up the cell phone lying on the table, switched it off and slipped it into his pocket. After collecting the money and duely returning the payment slip with all courtesy the guy vanished in moments, not sparing any time for my mom to realize that the cell phone has been robbed and to inform the security guards to hold the guy at the gate.

After a few mins realizing the cell phone is missing and clearly understanding what has happened, my mother called up the customer care to check which collection agency the guy belongs to and what are his identification details. however this attempt went in vain as these details are not recorded and the cust care representative have no idea as to how many collection agencies are in place and which agency did the request to send an agent land.

This incident leaves me with absolutely no trust on the collection agents, as now I'm sure that there is no criteria for hiring such agents viz. identification, background verification etc. Further non availability of details on agencies leaves me in despair to continue with the service for payment pickups (as this could have also been a major mishap than a theft).

I have a few details with me:

Telemedia Service Rec No: 582649

Pickup Date:19/09/08

Collection Agent name (as confirmed by security guards): Vinay

Collection agency Stamp on receipt (Faded off): __ _ _ _ BIRO INFOTECH PVT LTD

_ _ 7 9, IInd FLOOR,

M Block Market, G K II,

New Delhi - 110028

Do we have any way to track down the collection agent and take legal action against him?

If identified what legal action would be initiated?

I've already blocked my SIM (which again was on Airtel service provider), However I'm unable to block the handset. Can I get it back? If not what is the procedure to block the mobile handset? I have the IMEI number and the IMSI number with me.

Pls Help!!

Looking forward to some resolution to this complaint.

Regards

Nitin Tyagi

Company: Airtel
Country: India

  <     >