Airtel
Never Opt of AutoDebit Facility with AIRTEL

Don’t overcharge me for opting for Auto Debit facility!

1) I have applied for Auto Debit facility a few months back. Last month I was charged Rs.50 as late fee for making late payment. What the hell is this? You charge a customer additional fee just because he is not seeing the bills. Good Job! So the customer is penalized for late processing done by Airtel. The best part is when ever I call Airtel 121, they say I have been making payment through credit card in one of the Airtel outlets and the system is not updated about the auto dedit. Then how the hell the payments are made for the last few month? Awesome job. I need this fixed ASAP. I didn’t expect his from Airtel. Last time I called in Aug Dear Ramadevi told me that Rs.50 would be waived off and gave me the request number. The lady did not do her job as other Airtel Customers service team members. When I called in this month the request was not taken care of. I was surprised that no such request existed. WOW! I spoke to Ramesh Pomma this time. Hope he is at least well trained unlike others. Lets see what happens.

2) I received a call from Chennai Airtel office twice two weeks back about a offer additional Rs.49 that will upgrade my exsisting 128 unlimited broadband plan to 256. I was happy, I said yes to it. I received another confirmation call from Chennai again that the next day, which was recorded per they quality and training purpose and wanted me to confirm that I am ok with the additional charge for upgrade with Rs.49 charge every month. And the upgrade would happen in 2 days.

When I called Airtel customer care today with regard to the previous call, I was told that the Hyderabad office does not have any such offer and they are unaware of calls from Chennai. When why the hell is Airtel Chennai office wasting our time and scamming people. I am sure this is another way to charge additional fees officially by getting a confirmation over the recorded call.

Great Job Airtel.

I hope these issues would be resolved ASAP. Else I have to disconnect all my connections (4 Airtel Post paid and 1 broadband connect immediately.).

And I hope a trained representative handles this issue at least this time.

Company: Airtel
Country: India

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