Airtel
No response from customer care

To, Dated- 4/06

The General Manager,

Bharti Airtel Limited (Bihar & Jharkhand Circle),

P.P. Compound,

Main Road, Opposite Income tax building,

Ranchi (Jharkhand).

Subject: Regarding no complain settlement by your customer care representatives, senior supervisor, team leader and technical section.

Dear sir/madam,

I am the customer of airtel for a long period of time. I have the mobile connection whose number is 9955174755. I have activated my do not disturb (DND) option on 24th September. On 13th March Value Added Service (VAS PACK 99) was activated from your side. I do not reside at my home and do my job in Raipur (Chhattisgarh). I have given this connection to my father for communication purpose. When I came to my home during Holi festival I read the message in my father mobile regarding the activation of VAS PACK 99 on 13th march.

I called to the customer care representative (121) and told them the problem. They assured me that within 24-48 hrs my balance will be credited to my account which has been deducted (Rs. 99/-). After that I have complained regarding the same matter five times to the customer care and the same response was given to me ever time. I am mentioning herewith the details of the complain number and dates of complain:

Complain No. Date of Complain Person contacted

032037997700 21/03

2032334430300 23/03

3032039300100 23/03 (complain for deactivation of VAS PACK 99)

052248631700 22/05 Mr. Sunil Sharma (Sr. Sup.)

824000 27/05 Mr. Supdeep (Team Leader)

It is more than two months of the complaint and no action has been initiated from your side till date and all persons whether representative or senior supervisor only gave the assurance.

Till date my service has not been deactivation and Rs. 99/- is being deducted on 13th of every month for the service which I have not activated neither used.

As I have already mentioned you that I do not leave at my home therefore I cannot come to jharkhand for complaining the same issue again and again.

For any clarification regarding this matter you are free to clarify with me on my cell no 09827966450. Please do not clarify this matter with my father who is using the no 9955174755 because he has no idea regarding this type of stupid issues.

Kindly, look into the matter and credit my account with Rs. 297/- which has been deducted from my account for last three months and also deactivate this service as soon as possible.

I also want to bring to your notice that these types of services are activated to many of your customers who even do not know that it has been activated and your company deducts money every month.

I hope that you will take a positive response to my letter and do the needful.

This is for your kind information and needful.

Thanking you.

Yours Truly,

(Kumar Abhishek)

HOD Biotechnology,

14/1 Geeta Nagar,

Near Gayatri hospital,

Raipur – 492001 (Chhattisgarh).

email- abhi.biotech@gmail.com

cell no- 09827966450

Company: Airtel
Country: India

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