Airtel
Half of the time the server is down or systems do not work

I have been with airtel for last four years. Normally I dont ring customer service. However last few days have been nightmare. I have GPRS activated on my accoutn and I do surf net and is charged for this. However in the last bill I have been charged for downloading some game or software, although I know that I have not downloaded anything... I rung customer service for more than ten times... I also log a complaint from online billing... whenever I try to speak to someone after going through options, half of the time the server is down or systems do not work. I also keep on receiving automated messages that yahoozone has been renewed and sucha dn such amount has been deducted from the account.

When systems are working the reps are either not interested or they do not know how to handle the queries. They normally disconnect the call after putting you on hold. When on a rare occassion you get to speak to suom1 who does not disconect the call (although even he doesnt know what the query is), I had to ask for supervisors on three to four occasions however I was never able to speak to them. I can hear supervisor in background saying " kehdo ki busy hai, yaar callback arrange karde, are yaar bolde system nahi chal rahe hain". The customer service is pathetic and appaling. And the best thing is that when you ask sum1 about the previous call they do not have any details or logexcept saying that yes I called them previously.

I am so dissapointed that I think of leaving this service provider however I cannot change my number like other subscribers. I think I am so frustrated that I would never ever ask anyone to even think of airtel and try and stop maximum accounts of my friends and relatives. If airtel wants to improve just ask them to kick a..s of the people who are not doing there work properly.

A very frustrated and poor customer service victim.

Narende

Company: Airtel
Country: India

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