Airtel
Customer Service

Firstly Airtel has a lousy customer service in Mumbai. And, lousy is just an understatement. Fortunately for me I shifted to a different service provider. Calling up someone in the city who has an Airtel number and getting the person on the line is a milestone achieved. Cause all that you get to hear, "The number you are calling is currently unavailable." But then there are some people who have airtel connection cause they chose to be with the lower tariff which airtel has to compensate for their bad connection and even worse customer service. I had to call the customer service number 9892098920, to get some help for a friend of mine, cause he had given up on it. Firstly getting to a rep is a task in itself and when you get to one, you feel like having someone to shake the rep to his/her senses. I got connected to this rep who sounded absolutely disinterested in answering the call, but on further conversation it I felt as though he must have been drinking all day, cause that the way he sounded. And, to top it all, on all the 3 occasions that I called up, they would only answer 2 queries and then eventually hang up on you. Is this a way that Airtel is trying to save money by restricting the time the people spend on the toll free number. And, I had call to call up thrice cause each person I spoke to seemed very unsure of what they were talking, and now I am not sure whom to trust cause each one of them gave me different answers for the same question. So, ultimately I gave up too, and my friend and I went to the nearest stationery shop and got him a new connection from the same service provider that I use. I am sure this is not the first time Airtel must be hearing such a complaint, in fact I guess for them this is a way of life or probably business as usual.

Company: Airtel
Country: India

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