Airtel
Excess bill raised

Respected Sir,

As reference to my above mobile number ‘xxxxxxxxxx’ and bill no got excess bill

raised by ‘AIRTEL’. I would like state as follow for your kind perusal.

1. As, I am using aforesaid cell number since from 4 years. Apart from that, I am regularly

Clearing my dues, whatever it comes i.e. post paid. I never failed to pay my dues.

2.BY strangely, I was shocked by seeing the bill due ‘6, 657.78’ Rs dated on ‘3-09-08’ &

Once again, I was shocked by seeing the bill due of ‘28, 529.00’ Rs dated on ‘3-10-08’.

This is very strange to get such bill raised by you people i.e. ‘AIRTEL’. Knowingly or

unknowingly you had done some serious mistakes. May be deliberately or oversight.

3. Further, I would like to state that, my credit limit is 5900.00Rs. But even though, I have

neither used or lost my sim. So that it can be misused by some body. I am lone to handle

this above mentioned cell number. But it is shocking for me to see the bill overdue limit

of ‘28, 529.00’ Rs as of ‘6-10-08, against my credit limit of Rs 5900.00. Without any prior

Intimation of my over limit usage.

4. Further states that, I submit that, on what way you have raised so much harriers from my

Cell number. My regular bill was generally ‘1000.00 Rs to 2000.00 Rs’. But it is shocking to

See this type of bill. I do not know whether it is deliberate or oversight from ‘AIRTEL’.

Later, I had contacted customer care i.e. ‘121’ many times since from my ‘Sep&-lsquo;08’’ and

Visited rajajinagar outlet many times & complained about the concern and requested for

Resolution. In spite of looking into the concern, my service was interrupted very frequently,

By barring my outgoing calls, which really hurted me as a prompt customer. Apart from that

I was regularly mentally harassed to make the payment by ‘AIRTEL’ on odd hours, without any

updation to my requests and complaints. This clearly indicates your negligent attitude, towards

a prompt customer.

5. In view of above facts and circumstances. I request your goodself to wave unused or wrongly

Charged bills raised by you people and take necessary action on negligent attitude of ‘AIRTEL-

Customer care towards a customer valuable feedback. I hope you will do the needfull or else

I am not responsible for future consequences.

THANKING YOU,

YOURS FAITH FULLY,

sandesh

Company: Airtel
Country: India

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