Airtel
COMPLAIN AGAINST FAULTY SERVICES BY BHARTI AIRTEL LTD. & COMPENSATION AGAINST IT

DEAR ALL,

THIS IS FOR YOUR KIND INFORMATION THAT I AM HAVING AN AIRTEL CONNECTION (POSTPAID), No. 9903560489.

I HAD BILL DUE FOR AMOUNT Rs. 1012.18, VIDE BILL No. : 1495512. I HAD PAID THAT BILL BY YESTERDAY, i.e. 18/10, ROUND ABOUT 3.00 PM.

I CALLED THE AIRTEL CUSTOMER CARE DEPARTMENT ROUND 3.15 PM FOR RECONNECTION OF MY TELEPHONE LINE, AS IT HAD BEEN DISCONNECTED FROM THE COMPANY.

I WAS ATTANDED BY Mr. RUPTASH ROY, WHO TOLD ME THE LINE WILL BE RECONNECTED WITHIN 4 HOURS.

I GOT THE CONNECTION BY 2 HOURS, BUT ONLY THE INCOMING CALL FACILITIES ARE GIVEN TO ME, NOT THE OUTGOING CALL FACILITIES.

AFTER THAT I WAITED FOR 4 HOURS AND AGAIN AT 7.15 PM I CALLED THEM BACK AND I WAS ATTENDED BY Mr. ABHISHEK. HE TOLD ME THAT THERE IS SOME TECHNICAL PROBLEM AND I WILL GET THE OUTGOING CALL FACILITIES AFTER 4 HOURS.

BUT AFTER THAT ALSO I DOES NOT GOT MY OUTGOING CALL FACILITY. SO I AGAIN CALL THEM AND WAS ATTAENDED BY Mr. SANDIPAN DAS. THIS GENTLEMAN TOLD ME THE SAME THING THAT THERE IS SOME TECHNICAL FAULT AND IT WILL TAKE 24 HOURS TO RECTIFY AND AFTER THAT I WILL GET MY OUTGOING CALL FACILITY. I ASK HIM TO GIVE SOME SENIOR MEMBER WHOM I CAN TAKE, AFTER HOLDING ME SOME WHILE HE CAME AND TOLD THAT THERE IS ONLY 1 SENIOR MEMBER PRESENT AND HE/ SHE WAS ALSO BUSY ATTENDING SOME OTHER CALL AND HE/SHE THINKS NOT IMPORTANT TO ATTEND MY CALL. HE ALSO TOLD ME THAT IF I HAVE TO LODGE BY COMPLAIN, I CANM LODGE AT 123@airtelindia.com.

AFTER 15 MINS I AGAIN CALL THEM TO TAKE WITH ANY SENIOR PERSON. THERE I WAS ATTENDED BY Miss DEBASREE BISWAS, WHO TOLD ME THE SAME THING REGARDING MY PROBLEM.

AFTER 15 MINS I AGAIN CALL THEM & WAS ATTENDED BY Mr. PRITISH CHANDRA, WHO TOLD ME THE SAME THING REGARDING MY PROBLEM & WHEN I TOLD HIM THAT I WANT TO TALK WITH THEIR SENIOR, HE TOLD ME THERE IS NO SENIOR PERSON PRESENT, THEN I TOLD HIM THAT I HAVE BEEN TOLD BY Mr. SANDIPAN TTHAT THER IS A SENIOR PERSON, HE TOLD ME THAT HE WAS PRESENT THERE THEN, BUT RIGHT NOW HE HAD LEFT.

SO LOOK INTO THIS MATTER THAT HOW THIS CUSTOMER CARE CENTRE IS RUNNING AND HOW WE THE CUSTOMERS ARE FACING PROBLEMS AND OUR PROBLEMS ARE NOT SOLVED BY THE COMPANIES?

NOW YOU TELL ME WHO WILL GIVE ME THOSE VALUABLE TIMES WHEN I NEED MY CONNECTIONS?

I NEED COMPENSATION FROM BHARTI AIRTEL LIMITED FOR THIS HARASSHMENT I HAVE TO FACE FOR THEIR FAULTY SERVICE.

EXPECTING REPLIES FROM YOUR END

WITH REGARDS

ARINDAM KARAR

KALITALA, H.I.T. ROAD,

JAGACHA,

ICHAPUR SEALDANGA,

HOWRAH - 711104.

Company: Airtel
Country: India

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