Airtel
Defecient service

I think my letter is self explanatory, here goes a copy of the letter

Dear Sir/Madam,

We are Loyal Airtel customers and have had no other cellular service provider but Airtel

Oflate, I’m sad to say that it may not be the case.

I had bought a new Airtel Simcard on 10th october and was promised immediate activation. I had also submitted all the required documents and photo. I further paid Rs333/- for talk time currency. The activation hasn’t happened till now and hence I request you to kindly refund my money to the below address. I am mailing this as I have not received a favorable response from my local (Malleshwaram 13crs sampige road, Bangalore) office. The service at that centre is pathetic, even after continous follow up and waiting for hours together at the showroom availability of knowledgeable personnal is scarce.

I had bought this new sim card because my previous sim was deactivated even upon my request to keep it active and was valid till November 16th this year. I had particularly requested for the number since it is the one printed on the visiting cards and advertisement material.

The company representative had asked me to pay for 1 year validity and had said the number will be active since the validity would continue through

November 16th 08 and even so till 90 days after the expiration of the validity.

After some 3 weeks of running around for my previous number I had had enough and bought a new simcard paying Rs 100! And the manager promising a free 2 year validity. Its bad that Airtel sold my previous number even when I was promised it would’nt happen and then I’m asked to buy another one! I further bought additional currency of Rs333/- believing the manager of the shoowroom! Continued personal visits and telephone requests havent yielded any results.

I’m not sure where to take this matter but the consumer court and I have since written a complaint and obtained a acknowledge for the same since I was told that airtel didn’t provide anything in writing and I had believed everything I was told everytime! There was also a excessive charge complaint on my previous phonenumber (9945845160) I was told that the charges were for activating International calling facilities which were standard and I had to cancel them calling a 3 digit number. Even after doing so I could still make international calls and then I recently learnt from the Airtel manager that there were no such charges levied by Airtel to its prepaid customers and that I was given a madeup answer! I don’t know why I was given this wrong information! and the complaint itself is almost a year old without any response from your end.

I think this is more than sufficient proof of customer neglect and defiecient service on part of Airtel and hence I am asking for a refund of the charges for the 1 year validity, New sim card purchase and currency of Rs333/- which will add to RS 1433/-.

I hope the matter will be resolved with some priority as its already been a long wait for me

Thanks and regards

Company: Airtel
Country: India

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