Airtel
Stopped Phone services inspite Bill Payment

I have a post paid connection No. 9960026786 A/c No. 112-100851231 in the name of my sister Sheemul Bipin Gupta. Bill Plan 299

I had gone to U.S on 22/07 and I had given specific instructions to close my account, so that I need not pay the bill till I return.

Meanwhile I paid the bill of Rs. 458.00 by Ch. No. 335152 dtd 27.07.08 drawn on Canara Bank, Karvenagar, Pune for the period 17.06.08 to 16.07.08, Bill No.791364426 dtd 18.07.2008.

Later on, I was again issued a Bill No. 804535314 dtd 18.08.2008 for the period 17.07.08 to 16.08.08 of Rs.364.98 which I did not pay since I had already given the specific instructions to stop the call services till I return from U.S.

Again, I was issued a Bill No. 818681162 dtd 18.09.2008 for the period 17.08.08 to 16.09.08 of Rs.414.05 Previous balance Rs.364.98 totaling to Rs.779.03 which I did not pay. I made several requests at your Pune office not to charge, since I have given the instructions, still they charged me.

Once again, I was issued a Bill No. 832231731 dtd 18.10.2008 for the period 17.09.08 to 16.10.08 of Rs.367.50 Previous balance Rs.779.03 less adjustments totaling to Rs.786.08.

I paid the entire amount on 22.10.2008 by Credit Card at Vega Communication shop, Tilak Road, 1578 Tilak Apts, Pune vide Receipt No. 112-06567473 dtd 22.10.2008 of Rs.786.00.

Even after the payment was made, till today the phone is not working. I spoke at Bombay office and they are saying that "they do not need any customers, you can change the company".

This is the worst service Airtel is giving.

If no action is taken by the company, then I would be forced to go to Consumer grievances forum

Company: Airtel
Country: India

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