Airtel
Unvalied deactivation of postpaid connection

This is Dr Vinay K K (Radiology, Manipal Hospital, Airport road, Bangalore). This mail is regarding the endless problem iv been having after taking a new airtel postpaid connection (9980928817), which even after verification on the very next day i got the new sim card, for some unknown reasons to me is being deactivated (twice til now) on the basis of failure of verification.

I had sent a complaint through email to 121@airtel.com the last time i had a similar problem probably about 10 days ago and the problem was solved in an hour or so.

Iv given my driving liscence for the address document which has my permanent address as follows,

No 35, 6th A cross, 2nd main,

KHB colony, Gandhinagar,

Yelahanka, Bangalore-64

and the hospital address which is as follows,

Dept of Radiology,

Manipal Hospital,

Airport road, Bangalore-17.

The verification was done in the hospital the very next day i bought the new sim card.

Today evening i find my card deactivated and when i approached an airtel outlet i was told that the problem is with the verification.

I had taken two postpaid connections earlier to the present one where the number which was activated was different from the number which was promised to me by the concerned airetel executive. I refused for the verification on that occasion after which i was told that the number which i had selected would be given to me. But it so happened that both the numbers were deactivated stating verification failure.

I got the present connection from the same airtel executive because he accepted the problem was from the company (he said he had done his job promptly).he even promised to refund the amount paid for the two connections ie, rs 600 which has not yet been done.

Finally for no mistake of mine i ended up paying 900 for one connection, the present one, which is being haunted by the problem iv mentioned earlier.

Kindly look into the matter and please do the necessary to reactivate my number (9980928817) immediately. It would be of great help if a permanent solution could b found for the same.

Hope my number wil get activated immediately.

Thank you.

Company: Airtel
Country: India

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