Airtel Chennai
Not refunding the amount that was wrongly deducted from my account

Airtel had a recharge offer on 22-Mar which is 777 Rs topup and 800 Rs talktime. I have done a mobile prepaid recharge from my ICICI account for Rs777. The amount is deducted from the account and has been deposited with AIrtel. As a confirmation for this I recieved a message from aiterl immediately, statign that the amount is recieved, but the number is invalid because it is a special offer, and hence cannot be done via internet. Following this I contacted customer care and got assurance that the amount will be refunded to my account qithin 36 hours. After 36 hours also the amount was not refunded, so I have contacted Airtel again from Relatioship center, Adyar. They gave a new deadline, which again is not fulfilled. I have already contacted Airtel 4 times now, but with no effect other than wasting my money and time. No action has been take whatsoever. It is high time that the firm is awarded a customer complaint.

Company: Airtel Chennai
Country: India

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