Airtel Chennai
AIRTEL customer care is not responsing

RESPECTED SIR,

I AM A.K.MANIGANDAN (LAWYER) I AM USING YOUR AIRTEL MOBILE POSTPAID CONNECTION IN THE NAME OF TRIAANGLE CORPORATION.

I USUALLY USED TO SPEAK STD SO I PLANNED TO CHANGE MY PLAN TARIFF TO RS.1 INSTEAD OF RS.1.50. SO I CONTACT THE PERSON KAMATCHI AMMAN TELECOMMUNICATION WHO IS YOUR AUTHORISED PERSON TO COLLECT THE BILL AMOUNT AND SUGGESTION OF THE CLIENT. THEY INFORMED THAT THEY WILL CHANGE THE TARIFF AND THEY DOES N SAID ANY THING ABOUT TO GIVE IN WRITTEN FORM THAT S WHY I LEFT BECAUSE THEY ARE THE AUTHORISED PERSON KEPT BY YOU. I DONT KNOW THE CORRECT DATE AND TIME BUT IT OCCURED BEFORE 3 MONTHS. BUT UNFORTUNATELY THEY DOES N DONE ANYTHING YOUR CUSTOMER CARE PERSON SAID THAT NOT YET HAVE BEEN CHANGED THE TARIFF. I AGAIN REQUESTED THEM TO CHANGE ON 6th OF THIS MONTH THEY CHANGED ON THAT DATE ITSELF I ASKED TO REGISTER THE COMPLAINT THEY SAID THE REGISTER. ON 10th OF THIS MONTH I AGAIN COMPLAINT AND ASKED REF.NO OF COMPLAINT THEY SEND SMS F535235072 NO RESPONSE AND AGAIN 27837694 AND AGAIN 27781081 NOW THEY STOPPED MY OUTGOING ON SUNDAY WHILE I WAS IN BANGALORE. SO I AM UNABLE TO ATTEND INCOMING TOO ELSE ROAMING I BACK ON THE SAME DAY ITSELF BECAUSE OF THIS PROBLEM. NOW, WHILE I CONTACT THEY SAID AGAIN 1 WEEK TO GET PROCESS AND ASK ME TO FAIL A COMPLAINT NOW. NOW WHAT I WANT TO DO WHETHER I CONTINUE THE MOBILE NO OR I SWITCH OVER TO OTHER MOBILE COMP I DONT KNOW BUT I WOULD LIKE TO CONTINUE ONLY IF MY PROBLEM CAME TO END. I AM NOT SATISFACTION BY CUSTOMER CARE SERVICE I THINK YOU WILL TAKE NECESSARY STEPS AGAINST THIS, OTHER WAY TO END THE MOBILE NO. I DONT LIKE TO GO FOR (CUSTOMER COURT). YOU ARE FACING THE NOT PAID BILL PAYMENT AMOUNT THROUGH VIJAI ASSOCIATES ADVOCATES I WANT TO PREPARE MYSELF TOO FACE THE CASE BECAUSE OF YOUR CUSTOMER CARE PEOPLES. NO WAY IF YOU SUGGEST ME. I PAY NEARLY 20, 000 RS IN THE LAST 3 OR 4 MONTHS OF STD CALLS. YOU JUST PUSH ME TO GO FOR OTHER MOBILE COMPANY.

KNOW I WONT LIKE TO PAY THE BILL AMOUNT IF THE PROBLEM CAME TO END.

MONTH ON MONTH I PAYING 3000 RS TO 4OOO RS. FOR STD ONLY

Company: Airtel Chennai
Country: India

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