Airtel Connection
Wrong information leads to wrong recharge

Dear Sir,

I am an AIRTEL user. I have a SIM (09934799248) which was not in use for approx 4 month (don't remember exact date). To confirm about reactivation I went to airtel office in Jamshedpur (Bistupur, Jharkhand). As i enquired about my doubt the lady connected me to 121 services and hence we have conversation. In the process the lady on phone asked me about my detail and after verification she suggested me to recharge me the same number to re-activate. I did the same and again re-connected to 121 where this time a gentleman asked the for same detail (name of connection holder and address) and activated the GPRS service.

NOTE:- None of them informed me that the NUMBER is re-allotted to some one else and I don't have further owner ship. This insufficient and wrong information leads to me not only financial loss of 363 rs but also make me mentally harass.

I had lot of communication with 121 services and also with nodal officer through mail but was not fruitful. In fact no action has been taken by them (121) to REEMBURSE me or to solve the problem.

Now I would like to request you for personal intervention into the matter and do needful for such irresponsible and consumer un-friendly act by 121 services.

Company: Airtel Connection
Country: India

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