Airtel data card
Corrupted data card sold

Corrupted data card sold

Date: Aug

Sir,

I wanted to purchase Airtel Datacard and for the same I contacted airtel customer care. Later I was contacted by one of their rep. Named Mahak telling me that she was working with airtel Okhal office. She got my enquiry an on Data card and thus she would like to sell me the datacard. She tried hard to sell me Beetel data card at the discounted rate of 2800. She insited on having a cash payment so that it can be delivered fast. As I was using airtel connection from the last 8 years i trusted her and bought the same. It was delivered to me on19/06/09 against the payment of Rs.2800. I was also contacted by airtel to buy sim card for the same purpose. I bought that too..After 3-4 days data card stopped working. I started calling up customer care. However, to my shock i got to know that the data card which i have with me is corrupted and airtel no more supports it. When i asked them to replace it they said that they will do the same in a week’s time. I kept on calling them, everytime i got the same reply, no action was taken until one day i discovered a known person working with airtel office. I finally explained to him the problem on 18 th of august, . He than found out that the data card was sold to me by one of their agents by the name of karshni Solutions, having their office in gaziabad. Mehak used to work there. He than arranged to have the data card replaced. They asked me to pay them a higher amount as the prices were escalated.

In the mean time i kept on getting bills for the sim card. I told them several times that i never used it and so they should block it. However, they refused to take any responsibility and said that they have nothing to do with the data card division.

I really want legal action against them for selling me the corrupted datacard and later denying to take any responsibility. This was harassing for me.

Thanking you

Sheilza bhatia

9810044240

Company: Airtel data card
Country: India

  <     >