Airtel data card
Bill without service

I have purchased a data card connection in August from Airtel. As against the commitment, I could not use the data card for next one month as I was travelling. Apparently, the roaming services were not activated on the card. I had to lodge several complaints before the roaming is finally activated.

The problem was still not over. I could barely use the data card for a few days. Rather I could say i managed to log on, but I could hardly do anything with the poor speed and the connection used to get disconnected every few minutes.

After a few days, it stopped working altogether. Startng 8th and 9th of November I lodged a series of complaints. Every time I was apologised by Airtel that there is some technical problem and it will be resolved in next two hours. but the next two hours did never come and I never been able to use the connection after that, despite repeated complaints.

Where the airtel was not working on the connection, It kept on sending me bills every month, even when the connection was not working. I had paid an advance money when I got the connection installed and never got the value for the money spend. Not even that, I kept on receiving bills.

I wrote a letter to airtel and ask Airtel to give me an acknowledgement of the same. Airtel refused to give me an acknowledgement, unless I pay the dues of Rs. 1200 first. I refused to pay for it as I did not get any service. I had already paid an advance which I could never recover.

After few days, airtel started harrassing me with the notice from the lawyers and and frequent calls from their call centre. There is no place where i can lodge my grievance, but I decided not to bow down to the harrassment done by Airtel.

I will move to consumer court after this and will make sure that Sunil Mittal has to explain this. I will fight this till supreme court if required. Airtel may check from the call history about the number of complaints i submitted with them and hours i spent with their technical team trying to resolve this issue, without any support from their side. I have all those compliant numbers and dates written in my note book. Will produce them before the court.

Company: Airtel data card
Country: India

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