AIRTEL DIGITAL TV
Worst Customer Care Services

BE CAREFUL: DONT GET AIRTEL DIGITAL TV FOR UR HOMES

The assurances of a better service have not yielded any result. Airtel service remains still very poor, and your BOMABY CALL CENTER executives looks really un trained. From the way they respond, it reflects that they dont even know their own processes.

I got DIGITAL TV installed in my house on 4th January. Even though AIRTEL offered the most expensive package compared to its competitors, I still went for it because I thought of a better Customer Service from AIRTEL.

My Customer Id is : 3000198649

The account is in the name of Mr. Mohan Bandanwal (my father) and the registered mobile number is 9971332755.

The problem for which i am troubled is that I rechaged my account with the vouchers i recieved in the Digital TV Package. All the vouchers except one is recharged into my account. I recharged the voucher No. 2090830500141518 (Rs.500) on 5th january but i never got the confirmation message or the money credited into my account.

Regarding this problem I tried to call the customer care 18001028080 several times. The experience has been really bad.

# I cant contact them on saturdays and sundays, the calls are diverted to SALES deptt which askes me to try later.

#Sometimes when i do talk to someone, it takes 30 mins just to get the request logged in your systems.

# When i call again to know the status of the Service Request, the guy asks me the same questions again and keeps me busy for 30 mins, but with no information.

I got the SR no. 488567 on 9th January. They said that the issue will be resolved on 14th Jan.

I called on 13th January talked to Mr. Bhola at 9:50 pm. The person kept me online for 40 minutes without yielding any result. He was totally clueless and sounded like a jerk. I finally had to hang up after 40 mins.

I called again today morning, and the new information i have recieved is that previous SR is closed, no resolution info, and another SR is open i.e. 492282. the resolution shall be made on 19 jan as per your people. Today I talked to Mr. Ramana who asked me the same questions that all your executived asked me on previous occasions.

Anyways, its not about the Rs.500 that i am really worried about, but i am deeply dissappointed by AIRTEL. We in our family are using Airtel Services in various forms, but now the AIRTEL image in deeply tarnished. Either your manpower is not trained, or the data base or the computing systems are obsolete.

I will be waiting till 19th January. Hopefully the issue will be resolved till then, or else I will have to figure out some more means.

Company: AIRTEL DIGITAL TV
Country: India

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