AIRTEL DIGITAL TV
Very bad service, inefficient customer care

Hi,

I am just posting all the mails that went back and forth between me and Airtel.

Hi,

Please read the mail below. I am a Airtel Digital TV customer. The

subscribed package is the Value package which costs Rs 200. I

recharged my acciunt on March 26 with Rs 300/-. Moreover I am supposed

to get back Rs 250 as I have one Airtel Postpaid and Broadband

connection. So how come my connection has been cancelled? I want my

connection back by EOD today and also I will not count the days when

the service was not there. If any action is not taken then I will take

legal action. Also I am putting this mail chain in consumer forum.

Thanks,

Sucheta Ray

On Thu, Mar 26 at 5:45 PM, Sucheta Ray wrote:

> Hi,

>

> I am Sucheta Ray. I bought one digital TV connection on 14th March,

> 2009. My customer ID is 300486227. I stay in Bangalore but I am a

> Bengali. I told the dealer (Veejay Enterprises, 78 R.K.Mutt Road,

> Ulsoor, Bangalore-8) repeatedly that I need something in which I will

> get more hindi and bengali channels. But still he showed me a leaflet

> which had only South Packages. He asked me to add top ups to get some

> hindi and bengali channels. So I paid Rs 1750 and got that connection.

> I was told that there is a offer that first 3 months there will be no

> subscriptions. But next day only I came to know from one of my friend

> that there are packages like Value and Economy in which I can get more

> hindi and bengali channels with a lesser monthly cost. So I called up

> the customer care number to change the package. The first thing they

> told me that there is no option to change a package. After arguing

> thay guy was ready to take a complaint. He told me that within 48

> hours the complaint will be resolved. The complaint number is 595109.

> As usual after 2 days also no output was there. So again I called up

> the customer care. This time one guy, named Venkates picked up. He

> informed me that only after 26th of each month the packages can be

> changed. So he adviced me to recharge my account as the moment the

> package get changed I will be charged. This time the complaint number

> is 601899. I recharged my account with Rs 300. While recharging I came

> to know that my account balance is - Rs 750. I don't understand why.

> May be they had given me South Mega package. I was really confused

> because I paid only Rs 1750 initially for South Value package. Also I

> realised that there is no signal. So again I called up the customer

> care. This time one lady, Shahnaz, picked up. She told that it was

> their fault. So they will refund the money back and and also restore

> the connection. This time the complaint number was 604370. She

> requested me to wait till 26th. In between I made atleast 4/5 more

> calls to the customer care. Today also there is no signal, the

> account balance isalso negative. Again I called up the customer care.

> One guy, Arvind picked up. And I was told that the requests are all

> having OPEN status. I have paid Rs 1750 Rs 300 just to get no

> connection and to undergo this pain of calling the customer care. Now

> I am feeling that I will go to some Airtel office and just break the

> box infront of them. I am really cursing me that why I took this

> connection. Actually I have one postpaid and one broadband connection

> from Airtel only (For this also I am supposed to get Rs 250 offer, but

that money also has not been refunded to my account after 12 days

> also. God knows, how many calls I have to make for that). And I am

> very satisfied with those two services. So I thought this will also be

> good. But I was mistaken. Airtel have trained the customer care guys

> how to say "Hello", "Thank You", " Madam" and all other idiotic things

> but they are not at all trained. Very unsmart and irritating. Today

> also they could not confirm me when they can restore my service back.

> By today if the signal is not back then I will write to Mr Mittal and

> will let him know about this suffering.

>

>

> Thanks,

> Sucheta.

Company: AIRTEL DIGITAL TV
Country: India

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