AIRTEL DIGITAL TV
Unsatisfactory services

I got a connection from air tel digitaltv on 22nd

march from a shop at Badala road kharar, district mohali, punjab at

the cost of rs 1750. My id is 3000520778 and my activation code number is

6646 0650 7334 5717. Installation was done by a person (from air tel

company) Mr. Ranbir Singh (mobile number 97790-35512) on 23rd march. My

Set Top Box ID (STBID) is 32716750891. Since very first day of

installation i faced a problem very regularly. After every one or two days

my tv started displaying a message ' THIS CARD IS NOT AUTHORISED '. I

contacted Mr. Ranbir Singh (who installed it), owner of the shop (Mr.

Balwinder Singh) from where i purchased airtel digital tv and customer care

number many times but got only a temporary solution.

On 30.03. I got a call from your office phone number 0172-4600851 at

5.07pm about rectification of the error and the person online assured me

of uninterrupted signals in future but next morning same message appeared

again on my tv.

At customer care they say that the amount in my account is rs

whereas i purchased a connection for rs 1750.

Even at the time of installation when Mr. Ranbir Singh contacted the

company for activation, he was told at his mobile that this set top box is

already activated.

My airtel digital tv started recieving uninterrupted signals

from 5th april but I was confused to see the negative balance in my

account. Therefore I made a written request by email to know that why my tv is

showing negative balance in message box of my account?

In response to my complaint I got a message on my mobile

(number 098147-90777) from company on 17-04 at 3.18 pm in which i was

asked to recharge my digital tv account because of negative balance in the

account.

I got a phone call from company office (phone number 911146867900 on

19-04 at 11.51 am) and message conveyed to me was that problem

related to viewing of CNBC TV 18 and B4Uwill be solved within 30 minutes

approximately but instead of this, on the morning of 20-04 all the

channels available to me were blocked and through a telephone call from

911140566777 on 20-04 at 1.58 pm i was informed that all the

channels available to me are blocked by company due to negative balance in

my account and i was asked to get my account recharged to view these

channels. Two messages were sent to me on my mobile on 20-04 and

21-04 by airtel digital tv informing me that myaccount is suspended

due to negative balance.

Thus instead of solving my problem company created another problem for me.

I am unable to understand that why should i recharge my account when i am

authorised to view the channels free of cost for first three months.

I recieved a message from airtel digital tv on 26-04-09. The content of this message is:

Dear customer, your digital tv a/c has been successfully recharged with Rs 2000.00. Your current a/c balance is Rs - 17.95, valid till 16-04-09.

I dont know that

1.Even after this so called recharging, why I can not still view any airtel digital tv channel.

2. who recharged my account?

3. If recharged by company, then why it is valid till 16-04-09, the date which has already expired.

4. why again after recharging, my a/c is still having negative balance of Rs 17.95.

5. Inspite of writing to company about my agony on their

email address (digitaltv@airtel.in), I am unable to recieve uninterrupted

signals till filling of this complaint.

6. I had to waste my money and time again and again for contacting the

person who installed the airtel digital tv as well ascontacting company

through internet.

7. It gave me a lot of restlessness due to mental harassment.

8. I am missing live telecast of IPL cricket matches on SET MAX channel

which is a part of the channels available on this connection. For watching

the thrills of IPL cricket matches I had decided to get this airtel

digital tv but instead of enjoying these at my home now I have to move to

the home of someone else which is very much shamefull to me and all this is

due to unsatisfactory services of the company.

9. Now I do not know the exact date from which those three months should

be counted for which I am authorised to view the channels free of cost.

10. I want compensation from the company for the torture.

Regards,

Prof. Inderjit Singh 098147-90777

# 193, First floor, Anand Nagar, Kharar, Mohali, Pb.

Company: AIRTEL DIGITAL TV
Country: India

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