AIRTEL DIGITAL TV
WRONGLY CHARGES DEBITED

Hello,

This is to inform you that we are using your Digital TV services since January ’09.

On the Name of Ramdas Gandhi (My Father)

Customer ID 3000216430

Contact No. 9879900163

Comp/Ref. Number 879935

In July ’09 there was some problem in our Digital TV’s result for which we have launched a complaint to Co.'s Toll-Free call center. For which their one of service Executive has came & found the problem somewhere in dish which was provided by the company. At the time of the discussion for the resolution for the problem he informed us that there will be a 600/- Expense for which “WE HAVE TO DO EXTRA RECHARGE OF 600/- INR” at the time of this recharge there was already balance of over 200/- INR. shitll as he has insisted so we did the same on 20th July. Then on 21st July their Service Executive has came again for the Problem resolution & has corrected the problem which resulted in Crystal Clear Visibility from AIRTEL Digital TV services.

But the problem arises after he has left & three days passed for the same. Our Account is debited for the 800/- INR for the same damage’s repair/replacement, which is 200/- higher then what their Service Executive has said & the same charges has been debited without our concern or confirmation.

Then for the same I have called at ARITEL DIGITAL TV Call-Center No.12150 from Airtel Mobile. Where I have explained the whole experience, where again their one of authorized service agent named %%%_ has given me assurance that my Account will be re-credited for 200/- INR by 30th of July which were debited wrongly & for which he has given me the Comp/Ref. Number 879935

After this I have sent them Mail via my E-mail ID (dhaval.gd@hotmail.com), on that also they have denied to credit the charges without any Clarifications, & when I have replyed for that mail again with my queries, till date I have not received any responce from Company.

The charges are not Credited till time today on 07-08-09 & moreoverly I have received Message from AIRTEL TV that if I we have not recharged our account immediately, our services will be suspension.

I seek your assistance to sorting out this issue.

Your prompt & positive revert will help me to cherish good experience.

Regards,

On behalf of Ramdas Gandhi

Dhaval Gandhi (Son of Ramdas Gandhi)

Company: AIRTEL DIGITAL TV
Country: India

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