AIRTEL DIGITAL TV
Worst customer service

HI,

My Airtel Digital TV customer id:3000208225. I have requested for shifting for connection on 5th July in a same apartment but different building. I have paid 600rs and shifting has been done on 6th July. I have started requesting for change of package from 7th July till 21st August. They told me to stay in particular channel for 45 minutes. I did whatever they said. Finally they said the request for shifting was not closed, because of that they were not able to change the package. After my continuous calls to airtel after one month, On 15th August they have raised an request for solving the issue request no:937086. Without solving the issue they closed the case on 17th August.

After contacting them numerous time again they created another request :954147 on 20th promising it will be resolved with in 24 hours. when contacted after 24 hours they have created another request 957757 on 21st. And the same night around 8'0clock they have disconnected the whole connection. And the customer service person said just keep the channel 999 on for 45 min and the service will work again. I did the same again, nothing happened.then I contacted CC again, they said that they have updated the case and the service will be working from 22nd 12:00pm onwards. But that didnt happened. so contacted the CC and the representative put me on Hold for 59:minutes 37 seconds, finally I have disconnected and contacted again. the another representative connected me to some senior manager, she promised me before 7:00 pm on the same day my service will be activated. and on the evening 7:30 nothing happened and I received message that my service was deactivated due negative balance, since I had 390.50 rs on my account. Then Another person from Delhi called me and introduced himself from HR? Department and promised me my service will be activated within 24 hours. Now it is Monday 24th August Nothing happened.

i am advising everyone. AIRTEL IS THE WORST OF ALL SERVICE PROVIDER. I have been a airtel customer for last 7 year. I am so ashamed to have gone for this connection. NEVER EVER IN MY LIFE I AM GOING TO SUGGEST ANYONE FOR AIRTEL, ESPECIALLY FOR DIGITAL TV. EVEN THOUGH IT IS FREE

Totally Frustrated,

Kulandhairaj

Company: AIRTEL DIGITAL TV
Country: India

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