AIRTEL DIGITAL TV
Pathetic customer service by Airtel's Agent

I had submitted my contact details on the Airtel Website for purchasing their DTH service 'Digital TV'. By next day had received a call in response to the details submitted. The calling personal confirned that he was calling from Airtel and explained me all about the product. I was assured by this representative that the connection will be installed within 1 day of making the payment.

To my horror, after making online payment (step by step procedure communicated by the sales repersentative) I realised that he was calling on behalf of a dealer (Connect India/Vriti). I realised my mistake of not verifying his credentials before making the payment. I had made the stupidest mistake of my life, totally dumb of me.

Anyways, have been following up constantly with them and they just don't respond back. Have also put in my cancellation request, but still no response. Am not sure if I will get a refund ever or not, but everyone else should take care and not make a stupid mistake like me.

The correspondance sent to them is appended below for everyones reference.

&&&- Forwarded message &&&-

From: Joy Bhalla

Date: Aug 31 2:09 PM

Subject: Re: Airtel dth

To: punit.s@vriti-interactive.com

Still awaiting your response on the below sent mail. IF your are to busy to respond back, please let me know the contact details of the concerned person who can get me the refund at the earliest.

Thanks,

Joy Bhalla

On 8/29/09, Joy Bhalla wrote:

Dear Puneet,

In view of the pathetic customer service provided from your end, am forced to withdraw my interest in taking Airtel DTH. Please treat the order as canceled and arrange for a refund at the earliest.

Please communicate the timeliness for refund of the paid amount.

Thanks,

Joy Bhalla

919871196526

&&&- Forwarded message &&&-

From: Joy Bhalla

Date: Thu, Aug 27 at 6:42 PM

Subject: Re: Airtel dth

To: Punit Sharma

In absence of any correspondance from your end, I am forced to forward a complaint about your company to Airtel.

On 8/27/09, Joy Bhalla wrote:

Dear Puneet,

I still await to hear from you on the connection details. There is a huge time gap in your response time.

Please respond back at the earliest.

Joy

On 8/26/09, Joy Bhalla wrote:

Awaiting your confirmation.

&&&- Forwarded message &&&-

From: Joy Bhalla

Date: Aug 26 10:56 AM

Subject: Re: Airtel dth

To: Punit Sharma

Dear Punit,

The address shall be:-

Joy Bhalla

72/1, Emilia-1,

Lantana Street, Vatika City,

Sector-49, Sohna Road,

Gurgaon.

Thanks,

Joy Bhalla

On 8/26/09, Punit Sharma wrote:

Thanks sir,

&&&- Forwarded message &&&-

From: Punit Sharma

Date: Aug 26 10:38 AM

Subject: Airtel dth

To: joybhalla@gmail.com

http://offers.connectindia.in/checkout.htm

Company: AIRTEL DIGITAL TV
Country: India

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