AIRTEL DIGITAL TV
WRONG BALANCE DEDUCTION

My customar Id is 3000053725. I am using three set top box under the same Id. In my room my STB id is 32767022877.On 12.10.09 i got a message in my TV that rs. 75/- has been deduct from my account balance. Then I made a call to customar care on 14.10.09 at 12.09 am. and at that time I came to know I have booked a movie. But really I dont. Then I asked to the Flr. Manager (Mr. Kunal) that I want to listen my voice recording when I booked the movie. then he told me they cant because of their company policy. Then he gave me a complain no. 1220878 & told me my problem will be rectified within 15.10.09. On 14.10.09 I got a message in my registered mobile no. that the problem has been resolved. Today I again made a call to CC and had a talk with Mr. Biman Biswas (Sr. Process Leader) but he was telling me that I have booked the movie, then again I want to listen my voice when I have booked the movie. But he refused me. I just want to know why they are cheating with the customar. If they need money then they can ask directly to the customars. I just want justice pls help me. And please refund my Rs. 75/-. Otherwise I will disconnect my digital tv connection & I will take different tv connection.

Company: AIRTEL DIGITAL TV
Country: India

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