AIRTEL DIGITAL TV
POOR SERVICE AND POOR PICTURE QUALITY

My Airtel Digital TV customer ID is - 3000131118

I got the first airtel DTH in Navi Mumbai, and from the beginning itself the picture quality was very poor. There was also repeated freezing of the picture, and even after numerous complaints, it was not rectified.

Recently I got transferred to Madurai, Tamil Nadu, and I deposited Rs300 in their account and got slot for de installation. But no one visited my address and finally after repeated calls to the call centre, I was advised to disconnect the Dish antennae and set-top box myself and carry it with me. Without any other option I had to do so, all the while cursing the day I opted for such an inefficient and irresponsible company.

But my trials had only just begun. From my new residence, I booked a slot for re-installation. After 3 days of regular follow up the local dealer sent a person, who I am sorry to say, did the worst job of installing the antenna. On being questioned, he said that only this much service will be given in tier-3 cities.

After merely 3 days of extremely poor picture quality, my connection has been blocked, and I am getting repeated SMSes asking me to immediately recharge my account. On contacting customer care repeatedly, I am assured that sufficient balance amount is there, and then I am asked the same thing over and over again about de-installation and re-installation, and each time I am given a new complaint no., without any action whatsoever being taken.

On the whole, I am extremely dissatisfied with the attitude, service, and picture quality given by Airtel Digital TV.

Company: AIRTEL DIGITAL TV
Country: India

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